FAQ
Shopping
How do I know if a product is right for me?
We've grouped our products by interest to help you pick accessories best suited to your needs. Discover our Creator Kits whether you are an industry pro or a passionate content creator.
Is SHAPE wlb only for industry professionals?
SHAPE wlb has products adapted to creators of all levels. We're proud that film industry leaders trust our brand, but we also have products well-suited to beginners. Find out more.
What is the return policy?
We love the products we make, and we think you will too. That is why we offer a lifetime warranty.
If, after trying them, you find that you're unhappy for any reason, please contact us.
Fill out a Return Merchandise Authorisation form here.
Does SHAPE wlb offer free shipping?
Yes, free standard shipping applies to orders totalling $99 and above for Canada and the US. The $99 threshold is on the final checkout total minus discounts, taxes, and shipping.
Does SHAPE wlb offer free international shipping?
Yes, free standard shipping applies to orders totalling $149 and above for international orders. The $149 threshold is on the final checkout total minus discounts, taxes, and shipping.
Products
What does the Push Button do?
The Push Button is a patented system unique to SHAPE wlb products allowing quick locking and unlocking of your tools when your creative timing is of the essence. Find out more.
Which devices are compatible with SHAPE wlb products?
SHAPE wlb accessories are compatible with the cameras and lighting equipment brands you love, from Canon, Panasonic, Sony, Red, and more. Visit our "Compatibility" section to discover the complete list of brands for which our accessories suit.
Can I use the same accessory on different camera brands?
Read our device's compatibility and select the correct option before purchasing. Most products work with multiple brands, but you may need to change parts to fit them.
Company
Who founded SHAPE wlb?
Our company was launched by industry professionals Mylène Girard and Charles Vallières in 2007. Visit the Our Story page to find out more.
Where are SHAPE wlb products made?
Our products are proudly designed and manufactured at our headquarters in Canada, ensuring quality that is second to none.
When was SHAPE wlb launched?
Our company launched in 2007 and has been growing worldwide ever since. Visit our About Us page to learn more.